Shipping policy

Zazu&friends – Shipping Policy

Last updated: [Insert Date]

At Zazu&friends, we’re committed to delivering your orders quickly, safely, and reliably. Please review the shipping guidelines below.

1. Processing Times

  • All orders are processed within 1–3 business days after payment is received.

  • Orders are not processed, shipped, or delivered on weekends or holidays.

  • If we experience a high volume of orders or delays, we will notify you by email.

2. Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location, order weight, and selected shipping method.

Estimated delivery times:

  • Domestic (within country): 3–7 business days

  • International: 7–21 business days

Please note: Delivery times are estimates and may vary due to customs delays, carrier issues, or circumstances beyond our control.

3. Shipment Confirmation & Tracking

Once your order ships, you will receive an email with:

  • A shipping confirmation

  • A tracking number

  • A link to track your package in real time

Please allow up to 24–48 hours for tracking updates to appear.

4. International Shipping & Customs

Zazu&friends ships worldwide.
However, international shipments may be subject to:

  • Customs processing times

  • Import duties and taxes (VAT, tariffs, etc.)

These fees are the responsibility of the customer and vary by country. Zazu&friends is not liable for delays caused by customs or local postal services.

5. Lost, Damaged, or Stolen Packages

Zazu&friends is not responsible for packages lost or stolen after delivery is confirmed by the carrier.
If your package arrives damaged:

  1. Take clear photos of the item and packaging

  2. Contact us within 7 days of delivery at [support email]
    We will work with you to resolve the issue.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.
If an order is returned due to an incorrect address, additional shipping fees may apply to resend the package.

7. Order Changes & Cancellations

Orders can only be modified or canceled before shipment.
Once an order has shipped, it can no longer be changed.

8. Contact Us

If you have any questions about shipping or need help with an order, please contact us:
📧 [support@zazuandfriends.com]